Effective May 27, 2026 · Last updated October 22, 2026

FlowerHill Facility Services, LLC (“FlowerHill,” “we,” “our” or “us”) is a women-owned commercial cleaning and janitorial company based in North Richland Hills, Texas. This Privacy Policy explains how we handle information collected through flowerhillfs.com (the “Website”) and through calls, emails and text messages connected to it.

In short: we collect the details you send us to answer your request and run our business, we use a small number of service providers to do that, and we do not sell your personal information.

01Information we collect

Information you give us

Your name, job title and company name
Email address and phone number
The facility address, type, size and the cleaning schedule you need
Anything else you include in a walk-through request, quote form, email, phone call or text message

Information collected automatically

When you visit the Website, our systems and service providers may collect your IP address, browser and device type, operating system, referring page, the pages you view, the time you spend on them and how you interact with them (for example clicks and scrolling).

02How we use your information

To respond to your questions and schedule a walk-through
To prepare quotes, proposals and service agreements
To provide, schedule and support cleaning services for your facility
To send service updates and, if you agree, occasional company news
To understand how the Website is used so we can improve it
To protect the Website from spam, fraud and security threats
To meet legal, tax and accounting obligations

03Cookies, analytics and session insights

The Website uses cookies and similar technologies. We use Google Analytics to measure traffic and Microsoft Clarity to understand how visitors use our pages through usage heatmaps and session replays. These tools record interactions such as clicks, scrolling and page views; they are not used to collect what you type into our forms.

When you first visit, a cookie banner lets you accept or decline non-essential cookies, and you can change your choice at any time from that banner. You can also block or delete cookies in your browser settings, though some parts of the Website may not work as intended.

04Service providers we use

We share information with companies that help us operate the Website and our business. They may use it only to provide services to us.

LeadConnector (HighLevel) — hosts our walk-through and quote forms and stores the contact details you submit
Google — Google Analytics, web fonts and Google Maps links
Microsoft — Microsoft Clarity website analytics
Cloudflare — website security and content delivery
CleanTalk — spam filtering for form submissions
Our website hosting, email and accounting providers

05Text messages and email

If you give us your mobile number and agree to be contacted, we may send text messages about your request, walk-through, quote or service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent to receive texts is not a condition of buying any service.

You can unsubscribe from marketing emails using the link in any email. We may still send messages needed to provide services you have requested.

We do not sell, rent or share mobile phone numbers or text-messaging consent with third parties or affiliates for their marketing purposes.

07How long we keep information

We keep personal information only as long as we need it for the purposes in this policy — for example while we are discussing or providing services and for as long as business, tax and legal records must be kept — and then delete or de-identify it.

08How we protect information

We use reasonable administrative, technical and physical safeguards, including encrypted connections (HTTPS) on the Website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

09Your choices and privacy rights

You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. Depending on where you live, privacy laws such as the Texas Data Privacy and Security Act may give you additional rights, including the right to obtain a copy of your data and to opt out of the sale of personal data or targeted advertising (we do neither). To make a request, email [email protected] or call (817) 422-4740. We may need to verify your identity before acting on a request, and we will not discriminate against you for exercising your rights. If we decline a request, you may reply to appeal that decision.

10Children’s privacy

The Website and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

11Links to other websites

The Website links to sites we do not control, such as Google Maps, social networks and industry associations. Their privacy practices are governed by their own policies.

12Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it last changed. Continuing to use the Website after an update means you accept the revised policy.